Service Policies

We're happy to connect with pet parents across multiple platforms.

You can reach Rainy Day Pets through:

• •Phone (call or text)
• •Email
• •Instagram
• •Facebook
• •TikTok
• •Or directly through our website

For the fastest and most organized service, we recommend submitting all booking requests through our official booking system. This ensures:

• •Accurate scheduling
• •Clear service details
• •Written confirmation
• •Insurance documentation
• •Proper record keeping

Direct messages on social media are welcome, but services are not confirmed until approved through our booking system.

(Friends, Family, Neighbors Included)

For safety and insurance reasons, Rainy Day Pets does not share active pet care responsibilities with other caregivers.

If another individual enters your home during a scheduled visit:

• •• Our responsibility ends immediately
• •• We are not liable for any incidents occurring outside our direct supervision

If you plan to have overlapping care, this must be discussed in advance.

If guests, house sitters, cleaners, contractors, or other workers are staying in your home while services are active, this must be disclosed in advance.

Rainy Day Pets may decline or modify services if:

• •• Safety concerns arise
• •• Access becomes inconsistent
• •• Liability becomes unclear

If someone else enters your home during our scheduled service window, our responsibility ends immediately for that period.

Clear communication protects everyone involved.

We operate in all typical New York and Westchester weather conditions.

However, safety always comes first.

In the event of:

• •Severe storms
• •Flooding
• •Snow or ice hazards
• •Extreme heat or cold
• •Unsafe driving conditions

We may:

• •Adjust visit times
• •Shorten outdoor walks
• •Shift portions of the visit indoors

Your pet will still receive the full visit time whenever safely possible.

If a city or state declares an emergency, services may be canceled for safety. Clients will be notified immediately of any schedule changes.

For the comfort and safety of all pets in our care:

• •• Pets must arrive clean and free of strong odors
• •• We cannot accept pets that have been recently sprayed by a skunk
• •• Pets with active contagious conditions cannot be boarded

If a pet arrives in a condition that compromises the environment or other pets' safety, boarding may be declined.

Overnight boarding includes care until 12:00 PM (noon) on the scheduled departure day.

If pick-up occurs:

• •• Between 12:00 PM -- 9:00 PM → A full daycare charge applies
• •• After 9:00 PM → $5 per hour late fee will apply

This policy ensures fairness and availability for incoming bookings.