Dog Walking Policies (Recurring)

All service requests must be submitted through the Client Portal.

Requests are reviewed based on availability and are confirmed once approved and invoiced.

We operate on a first-come, first-served basis.

A valid credit card is required on file for all services.

Invoices for non-recurring walks and drop-ins are processed upon confirmation.

If payment cannot be processed, the booking will not be secured.

Cancellations must be submitted through the Client Portal.

To avoid being charged, cancellations must be made at least 24 hours prior to the scheduled visit.

Cancellations made with less than 24 hours' notice will be charged at the full rate.

Because boarding and extended stays reserve exclusive time and space, the following cancellation policy applies:

• •• 72 hours before start date: 50% of total booking
• •• 48 hours or less before start date: 100% of total booking

Holiday bookings may require additional notice and may be non-refundable.

Schedule changes and cancellations must be submitted through the Client Portal to ensure proper documentation.

Direct cancellation requests to caregivers will not be accepted.