Dog Walking Policies (Recurring)

Recurring walks are reserved weekly on our schedule and automatically continue unless changes are requested.

Your selected days and time windows remain consistent to ensure reliable service for your pet.

Recurring services are not automatically provided on major holidays. Holiday visits must be requested separately and may include a Holiday Surcharge.

A valid credit card is required on file for all recurring walking clients.

Weekly invoices are processed automatically prior to the start of each service week.

If a payment method fails, clients will be notified immediately. Payment must be resolved within 72 hours. Services may be paused until payment is successfully processed.

All cancellations and schedule changes must be submitted through the Client Portal.

To avoid being charged for the upcoming week, cancellations must be submitted before the weekly billing cutoff (Sunday evening).

Cancellations made after the billing cutoff will be charged as scheduled.

Individual visit cancellations during an active week require at least 24 hours' notice to avoid being charged.

Approved credits will be automatically applied to the following invoice unless otherwise requested.

Unused credits expire after 30 days.

Schedule changes and reservation requests must be submitted through the Client Portal.

Direct scheduling with caregivers is not permitted in order to maintain accurate records and proper billing.